OfficeNumber uses the third-party providers listed below to deliver its services. Each is bound by a written agreement to process personal data only on our instructions and to apply appropriate technical and organisational security measures.
We may add, change, or remove sub-processors as our infrastructure evolves. Where required by law, material changes are notified by email at least 30 days in advance, giving customers an opportunity to object. The "Last updated" date above reflects the most recent change.
| Provider | Category | Purpose | Region |
|---|---|---|---|
| Twilio Inc. | Telephony / SIP | Provisioning UK phone numbers, routing voice calls, sending and receiving SMS, voicemail. | UK, US |
| Stripe Inc. | Payment processing | Subscription billing, invoice generation, card processing, Stripe Connect for partner payouts. | UK, EU, US |
| Render Services, Inc. | Hosting | Application hosting, database storage, automated backups. | EU (Frankfurt) |
| Resend, Inc. | Email delivery | Transactional email delivery (account confirmations, billing, support replies). | US |
Before engaging a new sub-processor, we evaluate:
Customers and partners are notified of material sub-processor changes by email at least 30 days in advance, where required by law and where their account email address is on file. To object to a new sub-processor, contact privacy@officenumber.co.uk within the notice period; we will work in good faith to resolve the concern, which may include moving you to an alternative provider where feasible.
Customers processing the personal data of UK or EU residents on our platform may request a Data Processing Agreement (DPA) by emailing privacy@officenumber.co.uk. The DPA incorporates the UK International Data Transfer Addendum and EU Standard Contractual Clauses where applicable.
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