These Terms of Service ("Terms") form a binding agreement between you and OfficeNumber ("we," "us"). By signing up for or using our service, you agree to these Terms. If you do not agree, please do not use our service.
OfficeNumber provides UK virtual phone numbers that forward calls and SMS to a personal mobile number you nominate. Our service is intended for lawful business use within the United Kingdom.
To use our service, you must be at least 18 years old and capable of entering into a contract under UK law. You must provide accurate information when signing up, including a valid UK mobile number for forwarding.
You agree not to use our service to:
We reserve the right to suspend or terminate accounts that violate these rules. Where there is clear abuse, we may do so without notice.
If you use your number with WhatsApp Business, you are responsible for complying with WhatsApp's own Terms of Service and policies. WhatsApp may suspend or ban numbers that violate their rules; we have no control over this. We provide guidance in our welcome email but cannot guarantee that your number will remain in good standing if you do not follow that guidance.
The phone number assigned to your account is licensed to you for the duration of your subscription, but is not owned by you. If you cancel or your account is terminated, the number returns to our pool and may be reassigned to another customer after a quarantine period. We do not currently support number portability (porting your number to another provider).
We aim for 99.9% uptime but cannot guarantee uninterrupted service. We rely on third-party telephony, payment processing, and hosting providers, and are not liable for service interruptions caused by these providers' outages. The current list of named sub-processors is published at officenumber.co.uk/sub-processors.
To the maximum extent permitted by law:
You may close your account at any time. We may close your account if you violate these Terms, fail to pay, or if we cease providing the service. We will give at least 30 days' notice for service-cessation closure where reasonably possible.
We may update these Terms from time to time. Material changes will be notified to you by email at least 30 days before they take effect. Continued use after that date means you accept the changes.
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales, except where mandatory consumer protection law gives you the right to bring a claim in your local jurisdiction.
Questions about these Terms? Email us at support@officenumber.co.uk.